Tips for Communicating with Bidders
LiveAuctioneers is not directly involved in the transaction between buyers and sellers. We encourage bidders to communicate directly with you through our onsite messaging system.
Common questions/requests you might receive from bidders:
- Condition reports
- Shipping queries
- Approval inquiries
- Retracting a bid
- How to bid in the live auction
If you are unable to answer a bidder inquiry yourself, it is best to direct them to our Support team at email@example.com
Messages from bidders will appear in your Inbox tab located on your seller’s dashboard:
We also send a notification to your business email address with a link to the inbox each time you receive a message from a bidder
Our messaging system allows you to:
+ Create folders for different types of requests. These are located at the top of the page
+ Search for keywords or messages from particular bidders
+ Select multiple messages to delete, mark as read, or mark as unread
+ Adjust the number of messages that appear on the page
Each message will include the bidder’s username and a link to the bidder’s profile (if already registered for your sale). It will also include a thumbnail image of the item they are inquiring about, as well as a link to the catalog.
Sending Multiple Messages to Bidders
If you would like to send an email to all registered bidders in a sale, the easiest way to do this is from the Bidder Management page.
From the seller dashboard go to Live Auction > Bidders > Approved
Select the checkbox at the top and click the Email Selected button.
Compose your message and hit Send.
Rules for Messaging on LiveAuctioneers
Messages must not contain links or language suggesting that a bidder places their bid directly with the auction house or through any platform other than LiveAuctioneers.
The maximum filesize for attachments is 1GB (gigabyte).
A message can have a total of 5 attachments.
Be courteous, reply promptly and keep in mind that inquiries will come from international bidders in different time zones, and sometimes, in different languages.