Bidder Communication Guidelines & Tips


  • Communicating with bidders regarding conditions reports, shipping queries, approval inquiries, bid retractions, etc.
  • Sending messages to multiple bidders in case of emergency or special circumstances, such as sale time updates. 
  • Directing bidders to LiveAuctioneers’ Support team if the bidder has inquiries related to the bidding platform. 

Not Allowed: 

  • Including links, URLs, or language suggesting bidders place their bids directly with the auction house or through another platform. 
  • Sharing links or other connections to live chat systems.
  • Engaging in advertising, marketing, or self-promotion. 
Looking for more tips? Check out Tips for Communicating with Bidders
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