Collecting eCheck (ACH) Payments for Your Auction

Increase buyer loyalty with lower fees and a superior auction checkout experience.
With more online bidders than ever before, there’s no better time to delight buyers with a lower transaction fee and the convenience of a seamless checkout process through Live.Payments.

ECheck (ACH) payment acceptance is a feature within the Live.Payments solution that offers bidders the option to pay invoices directly from their bank accounts.

You can only accept eCheck (ACH) payments on LiveAuctioneers if you have Live.Payments activated on your account. Offer your bidders a lower cost payment method by enrolling in Live.Payments today, or contact your Account Manager. 



How do eCheck (ACH) payments work?

  • On the checkout page, bidders will see an option to enter a new bank account or use an existing bank account on file. When entering their bank account for the first time, bidders are required to authorize payment and accept ACH payment terms and conditions via checkbox.
  • While the ACH payment is processing, the transaction status will be displayed as “Pending” in the Payments tab.  Once the transaction has cleared, the status will be updated to “Pending Disbursement”. We do not recommend releasing items to customers while transactions are still in “Pending” status.
  • Due to the nature of the transaction, an eCheck/ACH payment can take up to 3-5 business days to clear. Once cleared, disbursements of ACH payments are handled in the same fashion credit card payments are disbursed. There is no delay on disbursements once payment is successful.


What happens when an ACH payment is successful?

  • Once an ACH payment is submitted successfully, the corresponding invoice is automatically marked as “Paid” in the invoices tab of the auctioneer dashboard.
  • The bidder is sent a receipt, which specifies the payment method was ACH.
  • On the Payments tab, the transaction status will be displayed as “Pending Disbursement”, and “ACH” will be shown in the “Method” column.
  • As with credit card payments, you will be sent an email notification that payment has been successful.


What happens if an ACH transaction fails?

ACH transactions can fail when there are insufficient funds, or if the account number is not accurate. Depending on the type of failure, it can take up to 5 business days for a failure status to be returned.

If a transaction fails:

  • The failure status will be displayed on the Payments tab.
  • An email is sent to the bidder requesting that payment information be updated.
  • The item(s) will be unmarked as paid in the Invoices and EOA tabs.


How long do ACH transactions take to clear?

Due to the nature of the transaction, an eCheck/ACH payment can take up to 3-5 business days to clear. Once cleared, disbursements of ACH payments are handled in the same fashion credit card payments are disbursed. There is no delay on disbursements once payment is successful.


To begin accepting ACH payments with your next auction, enroll in Live.Payments today, or contact your Account Manager. 

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