High Risk Processing via Live.Payments

Give your buyers a secure and easy way to pay for high-risk merchandise.

Live.Payments gives your buyers a seamless, online checkout process that makes it easy to buy from you again and again. Your funds are automatically deposited into your bank account on a flexible schedule.

Use Live.Payments to accept credit card payments for high-risk merchandise at a low, competitive rate, plus:

  • 100% guaranteed fraudulent chargeback protection on international and domestic credit card transactions
  • Faster payment collection, allowing you to service consignors more quickly
  • Access to our Autopay feature that automatically charges credit cards for unpaid invoices
  • Weekly disbursements deposited directly into your bank account
  • Free sales tax calculation, collection and remittance services including a tax exemption certificate management system for your buyers

A processing fee applies to invoices paid through Live.Payments. You can choose to absorb the fee, or pass it along to your bidder. If you'd like to learn more about high risk processing, you can reach out to your Account Manager or email our Support Team at  support@liveauctioneers.com.

Frequently Asked Questions:

How often will I receive disbursements?

Funds are disbursed at least weekly. Please note that your first disbursement can take up to five business days to be released, but all subsequent disbursements will conform to the determined payout schedule.

What is considered high-risk merchandise?

High-risk merchandise may include but is not limited to government-regulated goods that require additional underwriting by credit card processors or potentially brand damaging products. To learn more about what kind of merchandise can be processed through LivePayments, reach out to us at support@liveauctioneers.com.

What payment methods can bidders use?

Almost every kind of credit and debit card is accepted as well as e-check(ACH), and we can process hundreds of currencies from anywhere in the world.

What is the processing fee?

High Risk Processing via LivePayments charges a competitive rate that is a flat fee regardless of card type. Reach out to your account manager to inquire about pricing and current promotional offers.

I’m not located in the United States, can I still use your service?

At this time, we are not able to accept merchants who are not US citizens or if their business is not a registered entity.

Can you tell me more about fraud protection?

Live.Payments provides 100% chargeback coverage on fraudulent credit card transactions. For non-fraudulent payment chargebacks by bidders, such as those due to damaged or misrepresented items, disputes must be settled between the auction house partner and bidder, while LiveAuctioneers will provide support and assistance.

To be eligible for coverage, lots must be shipped to the address in the ‘Payment Received’ email sent by LiveAuctioneers. Rerouted shipments are not eligible for chargeback coverage. Please be sure to tell your shipping partners, especially UPS and FedEx, to require a signature upon delivery and to NOT allow changes of address.

Chargeback coverage is only provided on unauthorized credit card usage (eg., stolen credit card). Chargebacks are not covered, for example, when lots: 

  • do not arrive
  • are not as described or photographed, and/or
  • are damaged during shipping

For the greatest likelihood of winning a chargeback, please keep the following records for each lot:

  • Pick-up information: date, name, a signature of person or company who picked up the lot, condition report signed by shipping agent at the time of packing (for white glove and packing services)
  • Shipping details: carrier, tracking number, delivery date, and received signature confirmation
  • Terms of sale disclosing fees, tax/vat/customs responsibilities, and return policy.

It is required to ship items with full-value insurance to account for damages incurred during transit.

Items should be shipped 72 hours after payment is received by LiveAuctioneers. LiveAuctioneers reviews every order and may refund the payment if a bidder is deemed as too risky. On the rare occasion that payment is refunded, the auctioneer is notified and can seek out other methods for collecting payment if they wish.

How can I get started and how long does it take to get approved?

You can reach out to your Account Manager or email our Support Team at  support@liveauctioneers.com to inquire about High Risk Processing via Live.Payments. You will receive a link to complete an application - once submitted, approval takes about 7-10 business days.

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