How to send invoices to an email different from what the bidder has on file.
If you run across a bidder requesting his/her invoice to be sent to a different email, you can do so by clicking on the white envelope next to their registered email. Once you click on it, you will get a pop up where you can type in the alternate email. From there you can continue forward with sending the invoice either individually or via the mailbag. If you chose to send it through the mailbag, make sure you add the invoice to the mailbag before changing the email address. For additional instructions on sending invoices review How to Invoice Bidders.
If you run across a bidder stating that they are not receiving their invoices, please email firstname.lastname@example.org as we can check our system to see if the email on file is receiving our emails. You can also direct them to contact our bidder support team at email@example.com.