LiveShipping : Integrated Shipping Quotes + Fulfillment
LiveShipping is our answer to one of the leading reasons bidders abandon auctions. By providing calculated shipping, order fulfillment, dedicated customer support, and shipment tracking, we want to make buying and selling at auction easier and more transparent for you and your bidders.
How does LiveShipping work?
LiveShipping uses your location, the bidder’s location, and the item’s size and weight to generate shipping estimates directly on the auction item page. All items are fully insured.
After an item is won, bidders can pay for their item and shipping in one seamless transaction on LiveAuctioneers. Bidders are notified once an item is shipped, and can view shipment statuses directly from their LiveAuctioneers accounts. Our dedicated support team handles all shipping inquiries on your behalf.
You’ll see the shipping information on the EOA tab, Invoice tab, and in exported catalog reports.
Who can use LiveShipping?
- Auction houses based in the U.S. who are enrolled in LivePayments and located in our currently serviced areas. To learn where LiveShipping is currently available, please reach out to your Account Manager.
- Bidders who are shipping to a U.S. location.
Setting up LiveShipping has a few steps:
- Contact your Account Manager to enable LiveShipping
- Make sure you’re enrolled in LivePayments (required to accept shipping payments)
- Make sure your Shipping Policy and Invoice Message are updated per LiveShipping guidelines
- Add size and weight information to your items. See Requirements and Best Practices for Calculated Shipping.
Once enrolled in the program, your auctions will be enabled for LiveShipping by default. To disable LiveShipping for your auction, simply visit your Auction Details during catalog setup and uncheck the box next to the option beginning with “My auction offers LiveShipping…”:
When item dimensions are uploaded through their respective dimension fields (via csv), shipping quotes will be available immediately on your lot pages once published. If item dimensions are included in lot descriptions, you’ll be contacted by the LiveShipping team within 1-2 business days to confirm the parsing process.
How are shipping quotes generated?
The estimated/final quote is calculated based on:
- Pick up address (typically the location of the auction house)
- Buyer’s default address zip code (or provided one)
- Lot(s) dimensions and weight
- Shipping insurance, which is based on:
- Pre-auction shipping estimated quote: lot maximum estimated value not including buyer’s premium
- Post-auction shipping quote for invoice and checkout: lot (order) Hammer price and Buyer’s Premium
- Current carrier rates
How is LiveShipping reflected on invoices?
Invoices will automatically include shipping quotes based on the bidders' shipping location. The quoted amount can be removed or edited.
In instances where the order cannot be fulfilled via LiveShipping, the invoice will have an in-house shipping option available (if available).
How do bidders pay for LiveShipping?
On the checkout page, bidders will see the following shipping methods:
- Arranged by LiveAuctioneers (LiveShipping) or Arranged by House (if applicable)
- Self-Arranged Shipping
- Local Pick-Up (if available)
Bidders can use any LivePayments payment method to pay for LiveShipping. LiveAuctioneers collects shipping costs and sales tax (where applicable). The payment for shipping will be sent to the carrier, and the order will be booked immediately.
In the following instances, the shipping quote can differ from the amount shown on the invoice:
- Bidder has changed the shipping address
- Carrier has changed the rates (rare case)
How can bidders track their orders?
Bidders can see order tracking status on the Won Item page. Bidders are also sent email notifications upon shipment.
You can see the shipping status and carrier on the EOA tab, Invoice tab, and in exports for the catalog.
For additional information about LiveAuctioneers shipping order status, bidders and sellers may reach out to our support team. Auction houses can direct bidders with questions about their LiveShipping order to firstname.lastname@example.org.
Learn more about LiveShipping here.