Updating Your Shipping Policy and Invoice Message for LiveShipping

LiveShipping allows your U.S.-based bidders to generate and accept shipping quotes for items you offer, without ever having to leave your auction.  To help ensure a positive experience for bidders, auction houses using LiveShipping are required to update their Shipping Policy and Invoice Messaging as follows:

Shipping Policy

Your shipping policy can be entered and modified during auction setup, under your auction > Auction Details > Policies. Once your auction is published, the Shipping Policy cannot be modified.

LiveAuctioneers has partnered with vetted providers to offer convenient shipping within the U.S. for purchases in this auction. The estimated shipping cost is based on the zip code you provided, the estimated size and weight of the item, and the designated shipping vendor. The cost includes item pick-up, packing, shipping, delivery and insurance. Your actual shipping cost is subject to change based on the final price and insurance value of your item. 
If you do not see an estimated shipping cost in your invoice or on the item page, and would like to request a free quote, please contact us at shipping@liveauctioneers.com.
A single shipping fee for all lots won in this auction will be included on your invoice for applicable orders. This fee can be accepted upon checkout, or alternatively, you can opt for Self-Arranged Shipping or Pick-Up. If you choose to ship via LiveAuctioneers’ partner, your shipment tracking information will be provided once your item is shipped. 
This service is not yet available for international shipments. Buyers shipping internationally are encouraged to make their own shipping arrangements. For all shipping-related questions, please contact us at shipping@liveauctioneers.com.

Invoice Message

You can update and edit your invoice message during the auction setup process, while your catalog is online, and post auction. Your Invoice Message can be found in your auctioneer dashboard under your auction > Auction Details > Policies.

We are working with LiveAuctioneers and their shipping partners to offer convenient shipping within the U.S. for purchases in this auction. A shipping fee may be included in your invoice above. The fee includes item pick-up, packing, shipping, delivery and insurance, based on the shipping address provided.  If you plan to pick up the item, or would like to use a different shipping provider, you can simply update your shipping method during checkout using the Pay Now link above. 

If you do not see an estimated shipping cost in your invoice and would like to request a free quote, please contact us at shipping@liveauctioneers.com.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Related Articles