How do I go about requesting a refund for an invoice?

Requests for refunds should be submitted to We ask that you supply the following information in your original request so that we can ensure that the refund is processed properly.

Invoice Number: 

Refund Type (Full Refund of the whole Invoice, or Partial Refund of the Invoice): 

       For Partial Refunds—Item(s) and/or service(s) and how much is to be refunded for each: 

Reason for Refund (choose one):

  •       Duplicate
  •       Fraudulent
  •       Requested by Bidder
  •       Sale Cancellation
  •       Received direct payment from the bidder (in-house payment)
  •       Other (if you choose “other” then please give a brief description)

Lastly, please specify if you would like the lot(s) removed from the EOA.

Reminder: LiveAuctioneers can only remit refunds for invoices that were paid via LivePayments.

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