This article describes what the Credit Card Validator tool is and how it can be used to improve the number of quality bidders who register for your auctions.
This article contains the following sections:
- About Credit Card Validator
- Using Credit Card Validator
- Tracking Valid Credit Cards
- Charging Cards on File
About Credit Card Validator
LiveAuctioneers wants to help ensure that bidders have valid payment methods on file. So when a bidder creates an account or registers for an auction on LiveAuctioneers, we contact the issuing bank to confirm the validity of the payment method associated with their account. This is not an actual charge. These authorizations occur on a regular cadence following account creation to consistently ensure card validity. Click here to learn more about Credit & Debit Card Authorization.
We also offer an additional resource called Credit Card Validator, which allows you to authenticate a bidder's card on file. We understand how much effort goes into approving bidders and we’re pleased to offer a solution that will remove the guessing game of bidder legitimacy.
Benefits
- A more authentic bidder base: Bidder’s placing a ‘card on file’ are doing so platform wide and one time.
- Better pre-auction verification: We will let you know which bidders have a valid card on file and, at your option, allow global approvals of verified bidders so you will have more activity on your lots.
- Faster Checkout: We’ve noted that over 75% of invoices are paid within 24 hours if the catalog is opted into Payments. Bidders’ with a card on file, can complete checkout in two taps.
- No Fees: There is no cost to the auction house or the bidder to validate a card.
- Available internationally: Credit Card Validator works for international bidders as well as those in the US.
- Secure: We’re meeting the most stringent levels of compliance. The cards never touch our servers, are encrypted, and are never shared with auction houses.
Since Credit Card Validator is aimed at improving bidder registration, you do not have to use LivePayments in order to use Credit Card Validator.
Using Credit Card Validator
You can send messages to bidders asking that they use the Credit Card Validator in order to approve their registration.
- From the Seller Dashboard, click on the Bidders tab and select Manual Approval.
- Click on the Pending tab check the box to the left of each bidder you wish to message.
- Click on the Envelope icon at the bottom of the page.
- Enter a topic into the Subject field.
- Example: "Credit Card Validation Request"
- Enter your message into the Message Body field along with this link: m.liveauctioneers.com/dashboard/cardonfile
As bidders verify their cards, you will be able to track your progress from the Bidder Dashboard.
Tracking Valid Credit Cards
How can I check it a bidder has added a card?
When viewing the Bidder Dashboard, registered bidders with a valid credit card on file will have a Credit Card icon in the Payment column.
You can also filter your bidders to see which ones have cards on file by clicking the Verified Card filter button at the top of the bidder list.
If a bidder has a valid card on file, you will also see a Credit Card icon in the Card on File field along with the word "Yes" under the 'Bidder Analytics' section of their bidder profile.
Charging Cards on File
If you are using LivePayments and your sale has Autopay enabled, bidders will be auto-charged (either instantly, 24 hours, or 72 hours) after their invoices have been sent.
If you are using LivePayments, but your sale does not have autopay enabled, invoices will NOT be charged (even with a ‘Card on File’) and bidders must still complete the checkout process. If you are not using Autopay, neither LiveAuctioneers nor the auction house can charge the card. Accessing the payment credentials happens through a secure connection, and can only be triggered by the bidder themselves.
If you are not using LivePayments, the 'card on file' cannot be used to charge the bidder.