This article contains steps for applying off-platform payments (not made via LivePayments) to invoices.
For information about manually marking invoices as being paid, click here.
This article contains the following sections:
About Off-Platform Payments
Invoices are automatically marked as paid when bidders pay via LivePayments. Any invoices paid using any other payment methods will need to have the payments applied manually.
Invoices must be paid either entirely via LivePayments, or entirely off-platform. It is not possible to use both on one invoice.
Tracking Payment Methods
You can determine whether an invoice was paid via LivePayments or off-platform by viewing the Paid column on your Invoices page.
- Invoices that were paid off-platform will have a "$" icon.
- Invoices that were paid through LivePayments will have a "live" icon.
Adding Off-Platform Payments to Invoices
- From your Seller Dashboard, click on the Auctions tab and then select Post Auction.
- Click on the title of the applicable auction.
- Click on the Invoices tab.
- Click on the Invoice # of the applicable invoice.
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Enter the payment amount in the Payment Received Off-Platform field and click the Save link.
- You can enter a partial payment amount or the full payment amount.
- To delete a payment that has been applied, click the Remove link to the right of the payment. Payments will need to be removed in the order in which they were applied.
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Once the full payment amount has been added to the invoice, the Estimated Balance Due will be 0.00 and the invoice will automatically be marked as being fully Paid.
- Payment(s) and any applicable timestamp(s) will appear under the 'Invoice History' section at the bottom of the invoice.
Older Invoice Versions
If you are reviewing older invoices, you can record a payment by entering the amount paid in the Payment Received field and clicking the Add button.