This article contains steps for manually marking an invoice as being 'Paid'.
For information on applying off-platform payments to an invoice, click here.
This article contains the following sections:
About Marking Invoices as Paid
Invoices are automatically marked as paid when bidders pay via LivePayments. Any invoices paid using any other payment methods will need to be manually marked as 'Paid' by following the steps below.
Marking an invoice as paid cannot be undone. If you accidentally mark an invoice as paid and need to undo it, please contact our Seller Support team.
Manually Marking Invoices as Paid
Invoices will be marked as being paid once the full payment amount has been added to the invoice. However, if needed, the invoice can be marked as being 'Paid' manually- without applying payment information.
- From your Seller Dashboard, click on the Auctions tab and then select Post Auction.
- Click on the title of the applicable auction.
- Click on the Invoices tab.
- Click on the Invoice # of the applicable invoice.
- Check the Mark as Paid box in the top right corner of the invoice.
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A pop-up window will open and you will be prompted to indicate whether or not sales tax should be included in the total off-platform payment amount. Make your selection and click the Confirm button.
- Please note, LiveAuctioneers is not responsible for sales tax accuracy or tax obligations.
- The End of Auction (EOA) report will now show the item as 'Paid'. The main Invoices page will also reflect the invoice has being paid.
Older Invoice Versions
If you are reviewing older invoices, you can mark them as fully paid by checking the Paid checkbox near the top-left corner of the invoice.