Managing Staff Accounts

This article describes what Staff Accounts are and how to manage them, including updating permissions and resetting passwords.

This article contains the following sections:

• About Staff Accounts
• Managing Staff Accounts
• Updating Staff Permissions

About Staff Accounts

Staff Accounts allow each person at the auction house to have their own login credentials, rather than sharing one account with one set of login credentials. Once enabled, the general auction house username will no longer work for logging in.

Staff Accounts must be enabled at the account level before they can be created.

1. From the Seller Dashboard, hover over the Billing & Account tab and select Staff.
2. Click the Continue button.                           
3. Enter the information for the desired System Administrator.

Managing Staff Accounts

Create a New Staff Account

1. On the auctioneer's dashboard, hover over the Billing & Account tab and select Staff. 
2. Click the Add Staff Member button.
3. Enter the user's Name and Email Address.
4. Select the permissions you'd like the user to have.
   • Click on the Question Mark to the right of the permission to learn more about it.
5. Click the Add & View button at the bottom of the page to Save.
   • New accounts will automatically receive an email prompting them to create a password.

Reset a Staff Account Password

If a password reset is needed, the System Administrator can follow these steps:

1. On the seller dashboard, hover over the Billing & Account tab and select Staff.
2. Click the View List of Staff Members button.
3. Click the Details link to the right of the appropriate staff account.
   • A pop-up window will open.
4. In the pop-up window, click the Reset Password button to send a reset link to the staff member’s email address.                                                    

If you do not know the username on your Staff Account, please contact the System Administrator of auction house account.

Updating Staff Permissions

To request different permission levels, please contact the System Administrator of the account.

If changes are needed, the System Administrator can follow these steps:

1. On the seller dashboard, hover over the Billing & Account tab and select Staff.
2. Click the View List of Staff Members button.
3. Click Details next to the appropriate staff account. 
   • A pop-up window will open.
4. In the pop-up window, click the Edit button.
5. Make the necessary adjustments and click the Edit button at the bottom of the page to save your changes.
   • Click on the Question Mark to the right of the permission to learn more about it. 
   • Note: LiveAuctioneers Support does not make changes to staff permission levels without prior authorization from the System Administrator.