Requests for refunds should be submitted to payments@liveauctioneers.com. We ask that you supply the following information in your original request so that we can ensure that the refund is processed properly.
- Invoice Number
- Refund Type:
-
Full Refund of the whole invoice
- The buyer will receive a full refund of the amount they paid
- You (The auction house) will receive a refund to your on your LiveAuctioneers merchant account balance of the applicable sales tax and commissions
- Please note, processing fees will not be refunded back to you as they are viewed as a service that has been used, exhausted, and paid for.
-
Partial Refund of the invoice
- For Partial Refunds—Item(s) and/or service(s) and how much is to be refunded for each:
-
Full Refund of the whole invoice
-
Reason for Refund (choose one):
- Duplicate
- Fraudulent
- Requested by Bidder
- Sale Cancellation
- Received direct payment from the bidder (in-house payment)
- Other (if you choose “other” then please give a brief description)
Reminder: LiveAuctioneers can only remit refunds for invoices that were paid via LivePayments.