Requests for refunds should be submitted to support@liveauctioneers.com. We ask that you supply the following information in your original request so that we can ensure that the refund is processed properly.
Invoice Number:
Refund Type ( Full Refund of the whole Invoice, or Partial Refund of the Invoice):
For Partial Refunds—Item(s) and/or service(s) and how much is to be refunded for each:
Reason for Refund (choose one):
- Duplicate
- Fraudulent
- Requested by Bidder
- Sale Cancellation
- Received direct payment from the bidder (in-house payment)
- Other (if you choose “other” then please give a brief description)
Lastly, please specify if you would like the lot(s) removed from the EOA.
Reminder: LiveAuctioneers can only remit refunds for invoices that were paid via LivePayments.