Getting started with LivePayments

Getting started with LivePayments is easy. Follow the steps below to set up your account and start accepting payments:

• Complete the application form which can be obtained from your Account Manager. Please have the following documents and information available for your application. Once submitted, your application will be reviewed.
  • LiveAuctioneers HouseID
  • LiveAuctioneers URL
  • EIN Number (for the business or entity)
  • Social Security Number (of the owner or majority shareholder)
• If approved, you’ll be notified via email and LivePayments can be enabled for your next auction.
• Want to know more about LivePayments? Check out our FAQ.

• Follow the steps in our How to Set Up an Auction article and be sure to pay attention to step #4 (Payment Options)
• Enable LivePayments in your Next Auction 
• LiveAuctioneers will automatically turn on Autopay (payment collection either 24 hours or 72 hours after invoicing), or you can turn on Instant Autopay (payment collection minutes after invoicing) to collect payments faster.
• We also offer alternate forms of payment via ACH (e-check) or Zip (buy now, pay later)
• Speak to your account manager about our High-Risk Processing if your catalog contains sensitive items such as Firearms & Ammunition, alcohol, sexually explicit items, or similar.
•  If you need help creating your Catalog Spreadsheet, you can download a template from here.
  • Make sure to flag any firearms or ammunition produced after 1898 using the Is Firearm column in your spreadsheet.

Before you Publish Your Auction

• Want to get your disbursements faster? Consider enabling Next Day Transfers
• Be sure to review our Guidelines & Best Practices to make checkout a smooth and easy  process for you and your buyers

Once Your Auction Is Published

• Learn how to approve bidders for your sale and Automate the process using our automation tools
• We also have tools such as setting bid limits for bidders
• Consider joining our Bidder Guarantee Program (BGP)
• Communicate with bidders from our platform messaging system
• Get ready for auction day with these last-minute checks

Congratulations! Your Sale Is Complete

• Let's get ready to Invoice your winning bidders
• Need to send Invoices to bidders' alternate email? Click here
• Need a post-sale adjustment? Need to remove items from your EOA or provide a Refund to a bidder?
• Looking to download a report of your paid invoices or a report of your disbursements?
• View your post-sale statistics for performance trends and analysis
• Check out more Post-Auction articles here

Additional Useful Articles

• When do we collect sales tax
• Why does LiveAuctioneers collect sales tax on buyers?
• Understanding Payment Status
• What happens if we are alerted of a chargeback?
• LivePayments FAQ