This article describes how LiveAuctioneers confirms bidder credit cards in order to ensure qualified bidders have a valid payment method on file.
This article contains the following sections:
About Card Authorization
LiveAuctioneers wants to help ensure that bidders have valid payment methods on file. So, when a bidder creates an account or registers for an auction on LiveAuctioneers, they are prompted to enter credit card details. We then contact the issuing bank to confirm the validity of the card associated with their account. This is not an actual charge. These authorizations occur on a regular cadence following account creation to consistently ensure card validity.
By confirming the validity of the bidder's credit card before placing bids, auction house partners should see a higher rate of qualified bidders with cards on file, and those using LivePayments should expect to see even greater success in Autopay captures.
Please note, bidders who are new or inactive (have not bid in the last 180 days) are not required to have a card on file to submit their first bid.
Reporting
Card authorization will be shown during the Bidder Approval process and will be represented by the Green Credit Card icon in the Payments column on the Bidder Dashboard. If that icon is not present, the card on file for that bidder is not valid, or the bidder is new or inactive (have not bid in over 180 days) meaning they are not required to have a card on file to submit their first bid.
- If the bidder has any Open Disputes, a Yellow Diamond will appear in the Payment column. Hover over the icon to see the dispute information.
- If the bidder has any Closed Disputes (disputes closed in the last 12 months), a Gray Diamond will appear in the Payment column. Hover over the icon to see the dispute information.
Charging Cards on File
If you are using LivePayments and your sale has Autopay enabled, bidders will be auto-charged (either instantly, 24 hours, or 72 hours) after their invoices have been sent.
If you are using LivePayments, but your sale does not have autopay enabled, invoices will NOT be charged (even with a ‘Card on File’) and bidders must still complete the checkout process. If you are not using Autopay, neither LiveAuctioneers nor the auction house can charge the card. Accessing the payment credentials happens through a secure connection, and can only be triggered by the bidder themselves.
If you are not using LivePayments, the 'card on file' cannot be used to charge the bidder.