This article contains tips for managing bidder communications and approval.
This article contains the following sections:
Bidder Communication
Please remember to be courteous, reply promptly, and keep in mind that some inquires will come from international bidders in different time zones, and sometimes in different languages.
Allowed:
- Communicating with bidders regarding conditions reports, shipping queries, approval inquiries, bid retractions, etc.
- Sending multiple emails asking for further information to vet a bidder before approval.
- Sending announcements to multiple registered bidders.
- Directing bidders to our Bidder Support team if the bidder has inquiries related to bidding on our site.
Not Allowed:
- Including links, URLs, or language suggesting bidders place their bids directly with the auction house or through another platform.
- Sharing links or other connections to live chat systems.
- Engaging in advertising, marketing, or self-promotion.
Bidder Approval Guidelines
- Research all bidders prior to approval.
- Authenticate bidders through Credit Card Validation.
- Approve bidders automatically using Automatic Approval.
- Approve bidders while clerking.
For more information about bidder approval, see Bidder Management 101.