"Where is my Item?" is the top question our bidder support team fields for non-LiveShipping purchases. To ensure bidders have the information they need from bidding through delivery, we now allow houses that are approved to offer in-house shipping to add tracking information on relevant invoices.
Once the buyer has paid for your In-House shipping option, you will be able to select "+ Add Tracking Information" directly from the invoice.
Following that link, you can add the following details for up to 5 separate packages, if applicable:
- Carrier
- Tracking Number
- Tracking Link
These details will be automatically sent to the bidder via email and available in their "won items" page, with a goal of reducing bidder confusion and reducing the number of messages you receive following up on shipment status.