Auction Day Checklist

Get ready for auction day by going through these items at least 3 hours before your sale!

1. Confirm the date and time of your sale is correct.
   • Steps on editing the auction date or time can be found here.
   • Auction date and time edits can only be made up to 2 hours before the start of an auction.
   • Contact the Support team if you need to make a change within 2 hours of the sale.
   • Any date/time changes trigger a notification to all bidders about the change. Take this under consideration when making or requesting these changes.
2. Confirm you've selected the correct Auction Type. 
   • If the sale is Live (with an audience), navigate to the Details tab of your sale make sure the Timed Auction (automated console) field is set to No. 
   • Selecting No indicates the auction is being clerked by a live person via the clerking console.
   • You can edit this selection up to 2 hours before the start of an auction by clicking on the Options link at the top of the Details tab and then clicking the Change button under the applicable field.
   • Contact the Support team if you need to make a change within 2 hours of the sale.
3. Confirm that your Bid Increments are correct.
   • Navigate to the Details tab of your sale and click on the Bid Increments link at the top of the page.
   • Edits can only be made up to 2 hours before the start of an auction. Click here to learn more about Bid Increments.
   • Contact the Support team if you need to make a change within 2 hours of the sale.
4. Setup your invoicing and payment settings.
   • Learn more about invoice settings here.
   • Learn more about LivePayments settings here.
5. Make sure you've responded to any pertinent bidder messages in your Inbox. 
   • Learn more about messaging bidders here. 
6. Check for pending bidders.
   • Bidders can continue to register for Timed sales throughout the sale. 
   • Be prepared for a wave of last-minute registrations, especially when the weather decides to change for the worse and people want to stay at home and bid! 
   • To learn more about manually approving pending bidders, click here.
7. And finally, be prepared to answer these questions bidders tend to ask before a sale: 
   • How can I retract a bid? Tell the bidders to contact Bidder Support at info@liveauctioneers.com or direct them to this help article. Absentee bids cannot be retracted if the sale is within 2 hours. If the sale is about to start, you will have to Decline their registration until after the lot with their absentee bid has passed. 
   • Approval inquiries: Bidders may contact you to ask if they can be approved. They cannot bid unless they are approved. To learn more about bidder approvals, click here. Keep in mind, if the bidder does not appear under the Pending tab, they may be under one of the other tabs (Approved, Declined, etc.). 
   • How to bid online? Direct the bidder to the FAQ section on their bidder’s dashboard or ask them to contact our Bidder Support team.

 
Good luck! And remember, we are always available if there is an emergency. 

1-888-600-BIDS

Click here for more contact details.