This article describes the information that can be found on an invoice generated from your Seller Dashboard. For information on creating and sending invoices, click here.
This article contains the following sections:
Invoice Features
Invoice Details
The top left corner of the invoice displays the invoice number and the payment status- either Paid, Partially Paid, or Unpaid. The top right corner provides you with the option to manually mark the invoice as being paid without entering any payment details. For more information on manually marking invoices as paid, click here.
Auction & Bidder Details
The top section of the invoice contains the details of the auction along with the bidder's name, username, email address, and phone number. It also indicates whether or not the bidder is currently tax exempt.
For information on sending an invoice to an email address not on file, click here.
Shipping & Payment Details
The top section of the invoice also displays the bidder's shipping address and the shipping method they selected. The 'Payment Option' section shows whether or not you will be charging them via LivePayments, whether or not you are using Autopay, and if so, when the next autopay payment attempt will occur.
Lot Details
The list of lots the bidder won will appear on the invoice next. Clicking on the Lot Description link will open the lot on LiveAuctioneers.com. The lots that appear on the invoice are based on how the lots appear on the End of Auction report (EOA).
- If you need to edit remove a lot from an invoice, it will first need to be removed from the EOA. Click here for more information.
- If you need to add a lot to an invoice, you will need to submit a request to LiveAuctioneers. Click here for more information.
Fees, Discounts, & Payments
The Buyer's Premium cannot be edited at the invoice level, and cannot be edited at all once an auction has been published.
Below the lot details are fields that allow you to add fees or discounts to the invoice, or to record off-platform payments.
For more information about adding fees and discounts to an invoice, click here.
For more information about adding off-platform payments to an invoice, click here.
Messages & History
Below the lot list, the invoice provides you with an option to add a personalized message to the bidder. The message will appear on the Invoice the bidder receives.
The lower left portion of the invoice displays the Invoice History. The Invoice History will show when the invoice was generated, payment attempts, refunds, when the invoice was sent/re-sent, etc.
Finally, click the Invoice Message drop-down to view the Invoice Message you have entered for the auction. For information on editing your Invoice Message, click here.
The Refund Invoice button will only be available on invoices containing payments made via LivePayments.
For information on sending invoices, click here.
Tracking Invoice Payment Status
While the payment status appears in the top left corner of each individual invoice, you can also review the statuses of all your invoices at once via the Invoices Page.
- From your Seller Dashboard, click on the Auctions tab and select Post Auction.
- Click on the title of the applicable auction.
- Click on the Invoices tab.
- The Paid column will display whether or not the invoice was paid via LivePayments, or with off-platform payments.
- Invoices that were paid off-platform will have a "$" icon.
- Invoices that were paid through LivePayments will have a "live" icon.
- For more information about off-platform payments, click here.
- For payments made via LivePayments, the Last Payment Status column will display the payment status of the invoice. For more information on those statuses, click here.
Bidder Invoice Emails
Below is a template showing the invoice winning bidders will receive via email. Your Invoice Message will display at the bottom of the invoice, along with any personalized messages you may have added to the invoice.