This article provides information about how bidders receive, review, and track LiveShipping information.
This article contains the following sections:
- How Do Bidders View LiveShipping Quotes?
- How Do Bidders Add LiveShipping to Their Purchases?
- How Can Bidders Track Their Shipments?
- Directing Bidder Questions About LiveShipping
How Do Bidders View LiveShipping Quotes?
Shipping quotes are generated on the lot page under the 'Shipping and Pickup Options' section. Quotes are based on lot dimensions, shipping insurance, the buyer's shipping address, and more.
In the rare event a shipping quote is disproportionately high in relation to the current bid value, the quote will be hidden on the lot page and bidders will be encouraged to inquire for a custom quote, which will be sent to them via email.
While quotes are being finalized, bidders will see "Estimated rate will be available soon". If this occurs, please instruct them to revisit the lot page in the coming days to view their shipping quote.
How Do Bidders Add LiveShipping to Their Purchases?
If the bidder is paying for the invoice through checkout, bidders will see the following shipping methods:
- Ship with LiveAuctioneers (LiveShipping)
- Self-Arranged Shipping
- Local Pickup (if available)
Bidders can use any LivePayments payment method to pay for LiveShipping. We do not process LiveShipping orders that are paid directly to the Auction House. LiveAuctioneers collects shipping costs and sales tax (where applicable). The payment for shipping will be sent to the carrier, and the order will be booked immediately.
If the bidder pays for the invoice via Autopay:
- On their Won Items page, the bidder will receive messaging (as seen below) regarding the use of LiveShipping, Self-Arranged, or Pickup. If they do not select LiveShipping within 10 days of the invoice being sent to them, they will then have no choice but to Self-Arrange or Pickup.
Please note, the shipping quote can differ from the amount shown on the invoice in the following situations:
- Bidder has changed the shipping address
- Carrier has changed the rates
How Can Bidders Track Their Shipments?
Bidders can see their order tracking status on their Won Items page.
Bidders are also sent email notifications upon shipment.
You can see the shipping status and carrier details for items on the EOA, Invoice tab, and in exports for the catalog. LiveShipping shipping status is available from when the status is "Offered" until it is "Delivered".
For more information about LiveAuctioneers shipping order status, you and your bidders may reach out to our support team at shipping@liveauctioneers.com. Auction houses can direct bidders with questions about their LiveShipping order to packaging@liveauctioneers.com.
Directing Bidder Questions About LiveShipping
If bidders reach out to you with questions about their LiveShipping order, please have them contact our Shipping support team at packaging@liveauctioneers.com.
If their questions are about an item that they won, you may also refer them to the Get Help link on their Won Items page, which has common questions and answers regarding payments, shipping, and the item(s) based on the status of their order (paid, shipped, in transit etc.).