Getting Started
AM2LA
- Are bidders able to retract their bids from my Timed+ sale?
- Can my bidders place absentee bids/max bids for my Timed+ auction?
- How do I withdraw a lot from my Timed+ auction?
- How long does it take for your published Timed+ auction to appear?
- I am experiencing technical difficulties with my Timed+ sale, who should I contact?
- I am interested in marketing my Timed+ sale, where should I start?
Cross-Listing: Expanding Your Reach
LiveShipping
- Autopay and Shipping
- Bidder Experience with LiveShipping
- International Shipping
- LiveShipping: Easy Shipping and Fulfillment
- Pre-Auction Guidelines and Best Practices
- Shipping Credit Program
Timed+
Training
Category Codes
My Auctioneer Account
- Contact Information
- (Archived) API Integration
- Accessing your White Label Site
- Followers on LiveAuctioneers
- How can I change my company information?
- How can I update my Buyer's Premium?
Pre-Auction Setup
- Auctioneers with multiple storage/shipping locations
- Batch Editing/Batch Deleting Lots
- Exporting from Wavebid
- How can I change the date or time to my auction?
- How do I upload my catalog spreadsheet?
- How to Add Auction Curators to Your Catalog
Live Auction
- Am I able to print my catalog from LiveAuctioneers?
- Edit & Update Lots
- How to Live Stream your Auction
- Last-Minute Live Auction Checks
- Leading Bid Value (LBV)/ Total Bid Value (TBV)
- Live Auction Date/Time Change
Post-Auction
- Adding Buy Now & Make An Offer To Your Auctions
- Can I add additional lots to a bidder's invoice after the sale is over?
- Downloading a Report of Your Paid Invoices
- How To Contact the Underbidder
- How to export your End Of Auction (EOA) report
- How to send invoices to an email different from what the bidder has on file.
Bidder Management
- Bid Limits
- Bidder Guarantee Program
- Bidder Management 101 (Updated Bidder Dashboard)
- Building Your Favorite Bidders List
- How can I approve a bidder that I declined previously?
- Live.Approvals: Leverage Industry Best Practices for Bidder Approvals
Payment, Invoicing & Refunds
- A bidder with card on file won a lot but has not paid. Can I charge the credit card on file?
- Accepting Payments for Your Invoices
- Collecting eCheck (ACH) Payments for Your Auction
- Credit & Debit Card Authorization
- Credit Card Validator FAQ
- Downloading a Report of Your Disbursements
LivePayments
- Autopay on LivePayments
- Custom Card Limits
- FAQ: Chargebacks
- FAQ: Invoice and Autopay Changes
- FAQ: Sales Tax Collection & Remittance through LivePayments
- Getting started with LivePayments
Clerk Sale
- Can I reopen a lot if we press “Pass” or “Unsold”?
- Can the console have more than 3 Quick Reply buttons?
- Does the console show all online bidders or is it just for bidders on LiveAuctioneers?
- How can I jump to another lot i.e. 1 to 16 or from 200 to 34?
- How can I stop the auction in case an intermission is needed?
- How to Retract a Bid
Disputes
Promoting Your Auction: Advertising & Marketing
- Ad Campaign Specifications & Requirements
- Advertising & Marketing Guidelines
- Auction Performance and Ad Campaign Reporting
- Dedicated Follower Alerts
- Featured Lots
- How can I promote my auction?
Terms & Policies
Ratings & Reviews
LiveAuctioneers Seller Success Optimization (LASSO) Program
- Auction Details Guidelines & Best Practices
- Auctioneer Profile Guidelines & Best Practices
- Best practices for creating a great buying experience
- Cataloging - Increase hammer prices with cataloging tips
- Customer Service - Grow auction sales with 5-star service
- How to Determine the Condition of Ceramics Like an Expert